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FAQ
Q1: Are you a factory or a trading company?
A: We are a factory (Dongguan Wangli Power Technology Co., Ltd.), with two manufacturing plants and professional R&D and production teams, providing customized battery solutions.
Q2: What are your main products?
A: We focus on lithium battery packs, covering home energy storage, industrial energy storage, portable power stations, and e-mobility batteries.
Q3: Can the batteries be customized?
A: Yes. We support customization in voltage, capacity, size, and communication protocols (CAN/RS485/RS232).
Q4: Do your batteries come with a BMS?
A: Yes, all batteries are equipped with a smart BMS for protection against overcharge, over-discharge, overcurrent, short circuit, and temperature.
Q5: What is the lifespan of the batteries?
A: Our LiFePO4 batteries usually have over 6000 cycles, with a lifespan of more than 10 years.
Q6: Do your products have certifications?
A: Yes, our batteries comply with CE, UN38.3, MSDS, IEC, and other international certifications for export and transportation.
Q7: What is your delivery time?
A: Normally 7–15 days for standard products, and 20–35 days for customized orders, depending on order quantity and requirements.
Q8: What payment methods do you accept?
A: We accept T/T bank transfer, L/C, Western Union, and other commonly used international payment methods.
Q9: Do you provide after-sales service?
A: Yes, we offer 5–10 years warranty and provide professional after-sales support, including remote installation and maintenance guidance.
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